Here are 10 tips on how to write a condolence letter and what to say and what not to say. This pamphlet is intended to provide information for those who have had a loved one seriously injured or killed in a traffic collision.If you have lost a loved one in a traffic fatality, we extend our sincere condolences. Use words of sympathy that remind the bereaved that they are not alone in their feelings of sadness and loss. Note special qualities of the deceased. "We grieve the loss of our fellow member Allister Adel and pray for her family and friends who stood beside her," the group tweeted. Thank you for contacting PHX Customer Service. We send our condolences for your loss.