Make sure you include the name of the person who died or mention the specific incident that caused sorrow for the person. Our mutual friend, XXX let me know of your bereavement.I was very sorry to hear of XXX's passing. "Please accept my sincere condolences at this sad time. Don't hesitate to reach out if you need anything. To help you find the right words, follow our step-by-step guide on how to write a personal message when offering words of condolence. I have come to know with the terrible news of your grandmother death last week. My heart is filled with sorrow for your great loss. Letters of condolence are mainly to comfort the bereaved. Say one or two positive things about the deceased, but the rest should be directed at the recipient.