"We're sorry to hear about the loss of your ___. " "The office is sending our deepest condolences to you and your family.Using your own words, express your sympathy. Kind words about the person who has died is always appropriate. Make sure you include the name of the person who died or mention the specific incident that caused sorrow for the person. A sample of an excellent condolence letter. Also contains resources with information on the how to write a great condolence letter. Please accept our deepest condolences on behalf of the entire team here at Agency. Employee set an excellent example here at agency. Someone suffered a loss, you responded with your sympathy to them, and they responded with their appreciation.