This will let them know you are thinking of them. Looking for help to write a Condolence Letter ?(1)Address the letter to the family member or members. (2)Acknowledge the loss. What: Describe your reaction when you heard the news about the death. Make sure you include the name of the person who died or mention the specific incident that caused sorrow for the person. Last Name of Next of Kin,. Make sure you include the name of the person who died or mention the specific incident that caused sorrow for the person. Please accept our sincere sympathy for your loss. We will be sending you benefit information and forms shortly.