If you need information about a detainee that is housed at this facility, you may call (956) 6159720 between the hours of 8 am 4 pm. Vendors may attend the Pre-Submittal.Conference for all formal solicitations. Customer Call Center Information Need City Information, call 210.207.6000. To report a complaint or request a service: Dial 311 or 210.207.6000 They will find you a place to start and train you. For help or questions about your Lone Star Card account,. Call 1-800-777-7328 (7EBT). Mail. McDelivery® is where you get food. Save with deals on reliable high-speed Internet, premium cable TV and sports, 5G mobile service and home phone.