A master service agreement (MSA) is a fundamental contract outlining the scope of the relationship between two parties. Learn all there is to know about master service agreements, including their scope, how to create them, and how to manage them efficiently."Agreement" means this Master Services Agreement, including all Annexures, Statements of Work and Schedules hereto. The master services agreement at Verinext includes services and deliverables, acceptance, products, fees, expenses, etc. An MSA, or Master Service Agreement, is a contract between a company and a vendor that outlines the terms and conditions for services the vendor will provide. Ordering and Provision of Services. Learn how to write a master service agreement and understand what the contract needs to include in order for the MSA to be. A Master Service Agreement or MSA is critical to a company's success. Master Service Agreement templates should match a company's objectives. Employees on part-time contracts will be required to work a full day of eight (8) hours on all in-service days and non-student contact time. 4.