A blank MAR form is included in the NOI for all facilities with maintenance items identified. F. Reports shall describe the scope of work in detail and shall be provided to FW within ten (10) days of the pump pickup date.The provisions of this SLA describe the service level commitments of Company and are in effect for the term of the Agreement between Customer and Company. Submitting all maintenance requests in a timely and accurate manner;. Directs and manages the repair and maintenance of a complex fleet for multiple agencies including units of high-priority (i.e. This SLA template is an AAMI support resource specifically designed to manage service activity between OEM and hospital HTM departments. A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected from the provider. The Fairfax County Department of Public Works and Environmental Services (DPWES) seeks a Maintenance Crew Chief.