REPAIR SERVICES ("Agreement. This Professional Services Agreement for Maintenance and Support Services, hereinafter.An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect. This SLA template is an AAMI support resource specifically designed to manage service activity between OEM and hospital HTM departments. This SLA documents:. The ability to change service level agreement levels for specific pieces of. Each Respondent must provide a proposed Service Level Agreement (SLA) with their response. The ability to change service level agreement levels for specific pieces of. 21 Service Contract Labor. Standards Wage Rates;.