Contractor must provide the best level of effort to correct all Deficiencies and, in particular, Major Deficiencies, within the prescribed resolution times. A Service Level Agreement document defines service standards and controls quality.View examples and download a SLA template for PDF, InDesign or Word. All prices shall be comparable to prices charged in similar establishments in the City of Los Angeles. A maintenance services agreement is a legal document between two parties in which one party provides ongoing maintenance support for the other party. Reading a standard service level agreement can be as dull and confusing as reading the fine print on your checking account agreement. Maintenance Service Level Agreement Template - Free download as PDF File (. Service Level Agreements (SLAs) provide structured and flexible support for maintaining, monitoring, and optimizing your filling and packaging systems. The CONTRACTOR shall provide to the SBCCD on the terms set forth herein Complete. Periods of Scheduled Maintenance or Emergency Maintenance activities;; d.