This service level agreement (SLA) describes the level of service that the Client will receive from Sport:80 Services Limited (Sport:80). If something in your room or building needs repairing you should follow these procedures.An equipment maintenance agreement is a legal document signed between a business entity and a contractor. Service Level Agreements are available to maximize operating efficiency, increase savings and boost production. A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected from the provider. The purpose of the WebPublish Service Level Agreements is to define roles, responsibilities, and expectations for the WebPublish Service. In the event of an emergency maintenance visit, AV will do its best to get the equipment back up and running while not interfering with classes or events. The ability to change service level agreement levels for specific pieces of. Our Service Department is here to help you with your preventative maintenance needs. Nor will it cover "out of warranty equipment more than 4years old".