Maintenance Agreement: A maintenance agreement is a contract between a customer and a service provider for the maintenance and repair of equipment or systems. A maintenance services agreement is a legal document between two parties in which one party provides ongoing maintenance support for the other party.BearCom offers Radio Repair Service Level Agreements that can ease budget pressures and save thousands of dollars in future service expenses. A. Pursuant to a contract (the "City Agreement") with the City of San Diego. This Agreement shall be for a period of three (3) years beginning September 1,. A preventative maintenance agreement is a service contract designed to help businesses maintain their equipment and avoid costly repairs. Service Level Agreement (SLA) - (Attachment 1). NOTE: Temperatures ranging between 67 and 77 degrees are within the SDCCD's approved service level agreement parameters. The California Department of Technology (CDT) Service Level Agreement (SLA) provides standards, roles, responsibilities, and expectations for all services. "work orders" may be created for building or equipment requests and preventative maintenance tasks.