To discuss a personalized agreement and learn about pricing, please fill out the form below and reach out to us today! The California Department of Technology (CDT) Service Level Agreement (SLA) provides standards, roles, responsibilities, and expectations for all services.The provisions of this SLA describe the service level commitments of Company and are in effect for the term of the Agreement between Customer and Company. Currently, construction of the SVBX Project is nearly complete and it is expected to enter into Revenue Service shortly following execution of this Agreement. Approved Service Order must be given to the individuals identified in the Approved Service Order. Instruct customers in the proper preventative maintenance and operation of power generation equipment. Service Level Improvement Efforts. Okay, picture this - you've just signed up for a new service and they hand you two documents.