In this article, we discuss how to write a refund request letter, what to include in the letter, and provide a sample refund request letter. I am writing this mail to bring your kind attention that the product I had ordered had been damaged.We recommend using a Return of Company Property Letter that can be sent to employees so that they know what property they have and how to return it. Fill in the required information about your product, retailer, and return reason using the provided template. Initial Refund Response Letter Examples. Efficiently address and acknowledge customer refund requests with these response letter samples. Introduce yourself in the first paragraph, and briefly address why you are writing. I am writing this letter to request a full refund for the clothes I ordered from your store. I am within my rights to request a refund for a faulty product. I would like to return the coffee machine to your store for a full refund of the purchase price.