First, check your current account balance on Self Service. Exceptions to the Refund Policy​​ Under very limited circumstances, students may request refunds after the end of the refund periods.In this article, we'll show you how to write a refund request letter template that not only grabs attention but also persuades companies to act in your favor. Complaint sample. PDF. Complaint fill in. PDF. Failure to complete this form will result in us giving you a refund and not paying the entire balance on your bill. Fill out and complete the PDF to order a copy of a Business Certificate. If you are showing a credit balance on your student account, you may then choose "Request a Refund" under My Finances in MySuffolk.