Learn how to effectively help others negotiate and collaborate through difficult disputes in the Certified Mediator and Arbitrator course. Many clients have asked me to insert arbitration clauses in the contracts.I draft for their businesses. Cassandra S. Franklin, Esq. ,is a seasoned JAMS mediator and arbitrator, proficient at resolving complex disputes through mediation and arbitration. Mediation is private and the mediator can document an agreement in writing for the parties to resolve a case. The Tennessee Uniform Arbitration Act of the Federal Arbitration Act may be specifically invoked via contract. The Arbitrator determined that the contract required employees to "earn" sick and vacation time "in the service of the City. Keating, a dispute over an arbitration clause in a franchise agreement, began the process of federalizing state contract law. It provides a complete set of rules and procedures.