He heads the Houston office of the firm as its Administrative Partner. I would start with a demand letter requesting compliance with the contract.If they do not comply, you do need to file a claim in arbitration. Q: I signed arbitration agreement when buying new car at dealership. It states that all claims and disputes must be. This ARBITRATION AGREEMENT establishes the terms for the dealer and the customer so each is aware of what is required to avoid costly court proceedings. Mileage and use, which are items set out in the contract. An arbitration contract is the best option to solve conflicts arising in business processes or between the parties. Although you can attempt to be released from the agreement, the dealership is in no way obligated to release you. What is in a Car Dealer Sales Contract Arbitration Clause?