What is court-ordered arbitration? Arbitration is an informal trial held before a neutral court official called an arbitrator.To be eligible for court-ordered arbitration, a dispute must have been filed as a complaint in the North Carolina court system. This part of the booklet explains where to sue, which complaint form to use, how to fill in the prop- er legal forms, how to file the claim, and how to get the. Learn how these changes impact your litigation options. You may file a written answer, making defense to the claim, in the office of the Clerk of Superior Court at any time before the time set for trial.