Learn about court-ordered arbitration and mediation, types of cases, process, and more. When an agreement to arbitrate is included in a contract, it can serve to expedite peaceful settlement without the necessity of going through the arbitration.Complete this form and return it to: American Arbitration Association. JAMS is providing this form as a sample only. Parties are reminded to check the terms of their arbitration contract or any applicable law. In North Carolina, arbitration may either be binding or non-binding. In some cases, parties voluntarily agree to arbitrate their dispute. The Mediation Section is responsible for effectively, fairly and efficiently administering the Commission's mediation program. Written contracts may contain an arbitration clause. By using such a clause, the parties agree to arbitrate any future disputes.