Arbitration hearings are limited to one hour, which means that each side has up to 30 minutes to testify and present witnesses and evidence. To be eligible for court-ordered arbitration, a dispute must have been filed as a complaint in the North Carolina court system.The arbitrator, the parties and their counsel shall maintain the privacy of the hearings and other proceedings (e.g. , discovery incident to the arbitration). In North Carolina, arbitration may either be binding or non-binding. In some cases, parties voluntarily agree to arbitrate their dispute. , a patient in need of a medical procedure filled out and executed routine patient intake forms prior to treatment. Typically, the parties' agreement to mediate or arbitrate is contained in a future-disputes clause in their contract; the clause may provide that any. The Uniform Arbitration Act does not embrace agreements to arbitrate disputes which may arise between the parties in the future. Arbitration is a process through which two or more parties can resolve a dispute outside of court.