Does your dealership do these forced arbitration agreements? If so, how do you approach them?Lemon law arbitration in California is a very cheap option for the manufacturer to resolve your complaint with the automaker out of court. I would start with a demand letter requesting compliance with the contract. If they do not comply, you do need to file a claim in arbitration. Arbitration between two parties with unequal bargaining power is too often a discriminatory and one-sided process, benefitting the corporations mandating it. A mandatory binding arbitration clause in a car loan states you agree to resolve any disputes with an arbitrator rather than the courts. You just don't remember or it was buried in your contract. Every single dealership in the country uses an arb agreement. The Tesla owner may not have access to their Tesla's VIN when they sign the purchase agreement.