You must complete the "Claimant" and "Respondent" portions on the front of a Submission Agreement. In the blank spaces provided for the claimants' names, you.Citibank is letting it's customers opt out of mandatory arbitration. Consumer Reports tells you how you can protect your legal rights. The issue of whether an arbitration agreement is unconscionable for lack of the ability of a consumer to meaningfully optout is a hot issue in litigation. But, in the next breath, the Court tells the parties that the objective they really need to want to have is finality. This article discusses how arbitration clauses have been used in data breach cases and whether they might be considerations in the future.