Arbitration is a legally binding process that resolves contract disputes without having to take the disagreement to court. You may file a Complaint with the Office of the Attorney General's (OAG) Consumer Protection Division.There are three ways to get a Complaint form. Arbitration hearings are held at a time and place convenient to both parties. Arbitration is a process for settling disputes related to the contract. Many contracts contain a mandatory arbitration clause. ADR includes: Mediation; Settlement conferences; Community conferencing. You can take advantage of some of these services even before you file a court case. Gather your documents. Settlement conferences; Community conferencing.