Learn about court-ordered arbitration and mediation, types of cases, process, and more. Here's a closer look at how the process works, and tips for preparing your case for a courtordered arbitration (specifically in North Carolina).An arbitration hearing is an informal legal proceeding held before a neutral court official called an arbitrator. Must be in writing;. • Deals with existing or future disputes;. If the court grants a motion for a more definite statement, the responsive pleading shall be served within 20 days after service of the more definite statement. What steps need to be taken if the out-of-state lawyer wishes to withdraw from a case? These rules shall govern the procedure in the superior and district courts of the State of North Carolina in all actions and proceedings of a civil nature. Customer Service Agent.