The commissioner may, in accordance with chapter 14, adopt rules to ensure the prompt, fair, and honest processing of claims and complaints. Understand your options when the insurance company makes a lowball injury settlement offer, and see a claimant's sample response letter.Victims who want to respond to a low settlement demand offer must use factual information, persuasive arguments, and a professional tone. I looked back at some rejection letters I sent and realized that I usually follow a pretty simple format: Say thanks. The parties, with or without the assistance of the Neutrals, negotiate after hearing the Neutrals' evaluation. The first thing to know here is that insurance adjusters have the insurance company's interests in mind. They're not looking out for your best interests. The primary reason for rejecting such an offer is that it does not meet your needs. The filing fees set out in Rule 103.01, subdivision. Failure to reply timely will result in the return of your offer without appeal rights.