HEAP helps low-income households meet the cost of heating their homes. In the body of your letter, explain your financial need in detail and how the assistance you are requesting will help you overcome your financial difficulties.The Home Energy Assistance Program (HEAP) can help eligible New Yorkers heat and cool their homes. This guide explains when you should appeal for more financial aid and what to include in a letter of extenuating circumstances. Are you or do you know a food service worker in crisis? Please fill out the form below. If you completed an application within the past six months and were approved for financial assistance, please notify us. This is required reading before completing your AAMC Fee Assistance Program application and necessary for a smooth application process. Download. Fill out the application in this packet. a. Include supporting documentation in packet checklist. 2.