How do I get a refund of my credit balance? Go to Student Portal>My Finances>Refund Request.This refund represents the resolution of a disputed claim. This form can be completed within the student portal. Refunds will be issued weekly. If your money was deducted from the bank without any reason, here is a formal application that you can use to request a refund. A student will receive an email stating that a refund check is being issued. The Tennessee Department of Treasury works diligently to return missing money to its rightful owners. Thank you for reaching out to us about the refund request of your recent purchase from a website. Click below for a helpful step-by-step guide.