Refund Letter Format: Requesting someone for the refund of your amount paid? This refund represents the resolution of a disputed claim.How should I word my letter to Synctal today after they didn't meet my 2nd deadline of finishing my work…so I can get my. The first thing is to make sure you've got a clear and fair refund policy spelled out and that the customer knows this policy when they buy. A guide on how to ask for a refund and get your money back, including sample request for refund letters. After logging in, click on the three lines in the top left corner and choose "Financial Information" from the drop-down menu. Current Forms (Various Periods). Click here to submit an online Refund Request form to Student Financial Services. (Only WFU students can submit an online request.) No refund request needed. So long as a customer's request falls within the refund policy, grant them the refund.