Please consult the actual policy forms for complete details on coverages, conditions and exclusions. Need customer service?Let us know how we can help. Request a Certificate From Franklin Insurance Agency. Need proof of coverage with a certificate of insurance? Phone: 518-481-1677. How to Submit an Appeal. Utica National Insurance group provides first-class insurance for home, auto, and businesses via local, trusted, independent agents. Looking for assistance regarding your Jackson annuity products? See how you can contact us via a variety of methods including email, phone, fax, and mail.