Procedures to follow when filing a claim: City Secretary's Office City of Houston Post Office Box 1562 Houston, Texas 77251-1562 Facsimile No.: 832.393.1109 Completing an insurance claim form is mandatory each time you file a claim.Please enter all applicable information. The Notice of Claim Form may be delivered in person to: METRO RideStore, 1900 Main Street, Houston, TX 77002. All of the forms and requirements for your specific claim type and situation will be provided in the claims packet sent to you. Please complete the form below to submit a claim. Gas. Electric. Insurance companies will guide you through filing a claim. They may even have a form that you can fill out online. We accept the ADA's (American. Dental Association) standardized dental insurance claim form.