To meet SAP, you must meet or exceed minimum academic performance levels in both qualitative and quantitative standards each trimester. Please take the time to answer the questions below and let us know how we are doing!The Franklin Fire Department values your feedback on our performance. File a Satisfaction of Judgment form with the Clerk within 20 days. The 6 Critical Practices for Leading a Team™ provides leaders with the mindsets, skillsets, and toolsets to learn how to lead a team effectively. This is just a short survey that will help us serve you and future makers better. Customer satisfaction (CSAT) is a measure of how well a company's products, services, or overall experience meets customer expectations. Your opinions are important to us. So that we may improve on our service to you and your family we ask that you please take a moment to fill out this survey. Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities.