It's Easier With AMC ; Fast Pre-Qualification. Complete our secure online application ; Secure Online Portal.1475 N. Broadway Suite 310 Walnut Creek, CA 94596 Clock icon Hours Monday - Friday am - pm Telephone icon icon Phone Number P (925) 855-7131 F How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Fill out the form for the selected lender. Note that the fields marked with the red asterisk must be filled out in order to proceed and submit the form. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Alameda County Mortgage Credit Certificate Refinance Program. We have the ability to process Refinance Mortgage Credit Certificate (RMCC) applications only.