Open your loan and go to the "Borrower Summary (Alameda)" form. On the right side you will find a pink button in the orange 'Document Tracking" section.• Once determined, the amount will be filled in on the check and a receipt will be mailed back with your request. We now accept, review, receive payments, and issue Planning entitlements through our online Accela Citizen Access Portal (ACA). Learn about different ticket types, how to request a lower fine, and delinquent traffic fines. Traffic Court Basics. It can take up to five business days to process the demand request. You have the option of submitting Criminal Record Requests online and may pay for them using a MasterCard or Visa. Payment Options: Visa, Mastercard, Check or Money Order No Cash. Only Visa and MasterCard credit cards are accepted.