Open your loan and go to the "Borrower Summary (Alameda)" form. On the right side you will find a pink button in the orange 'Document Tracking" section.Fill out the form for the selected lender. Note that the fields marked with the red asterisk must be filled out in order to proceed and submit the form. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.