Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage."Payoff amount" is generally higher than the remaining balance on the home. We're here to make banking straightforward and stress-free with a variety of services designed to fit your life and your needs. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Fill in the form below to request your Payoff Document. Loan Number, Primary Borrower's SSN, Payoff Date, Reason for request. The Senate met at a.m. Mortgage Rates Will Rise in 2021, According to 5 Experts.