Mortgages. Complete legal descriptions — Must include municipality, ward if in the City of Pittsburgh, county and state, and one of the following:. This Payoff Request Form is essential for borrowers seeking to obtain a payoff amount for their loans.This is a standard form of payoff letter. A mortgage payoff letter can come in two forms. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Both the Letter and the subsequent e-mail stated that Barbera needed to submit certain documentation before underwriting could review the "loan request". Loan documents came in packages either hand delivered or mailed from the lender.