A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Click on Payments and then click on Request Payoff. A payoff statement or a mortgage payoff letter will typically show the balance you must pay in order to close your loan. First you need to know what the payoff figure is. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Do you need a loan payoff request form? A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan.