Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan.Use the form from your billing statement to make your monthly mortgage payments to PNC Mortgage and write your loan number on your check. A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand.