Do you need a loan payoff request form? A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand.Loan payoff statements tell borrowers how much they must pay to close out a loan. Due to interest, etc. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. First you need to know what the payoff figure is. If you want to know what it will take to pay off a loan, you'll need to access a payoff statement (sometimes called a payoff letter). For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. Alternatively, your lender may have a form you must fill out. City National Bank's Online Payoff Demand Request form.