A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form.Click on Payments and then click on Request Payoff. Looking for a payoff amount? Put the property address and loan number on the payoff check or cover letter. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Thank you for using City National Bank's Online Payoff Demand Request form. Please process a request for payoff of the above referenced loan and provide the payoff good through along with a per diem. Loan is for Refinance.