Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.Call 888-673-5521 today! Need help or have questions about mortgage options? Create an account, check your balance, make a payment, download your statements and track your loan status via our secure mobile app. In your Dashboard, you can view your payment breakdown and account balances, schedule a payment, chat with us, go paperless, request a payoff, and more. Q: How can a payoff be ordered? Newrez also partners with PHH Mortgage Services for loan servicing. This Client Guide sets forth the terms and conditions upon which a Client will sell mortgage Loans to NewRez. A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand.