Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. You can request a written statement for the denial reasons within 60 days of the date you were denied credit. Do not include a credit report as proof of payoff. Requests are processed in the order they are received. After the online request form and signed authorization document are submitted, the payoff will be provided within 5 business days. Request Loan Payoff Form. The easiest way to pay off your auto loan is through Online Banking. Login to your account and click "Payoff amount" for the loan you would like to payoff.