A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. How do I get a copy of my deed? A payoff request can be created and mailed for free. How long does it take to obtain a payoff? The Bexar County Tax Office offers the option of paying your Property Taxes online with either a major credit card or an electronic check (eCheck).