A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. A 10-day payoff statement is a document from your lender that gives us the payoff amount to purchase your vehicle, including 10 days worth of interest.It's the payoff amount 10 days in the future. How do I pay off my auto loan? If you are a Borrower and would like to request a payoff amount for your loan, please call our Customer Care team at 800.797.6324. With Wells Fargo Online, you'll need to complete a one-time enrollment process. You'll need your Social Security number and date of birth to get started. Please contact Customer Support at 877-672-2265 to request the payoff amount for a personal loan and auto loan. Once your auto loan is paid in full, it's important to understand the next steps to take. Review this checklist to ensure a smooth transition.