Borrowers should call our Customer Care team at 800.797. 6324 to make a loan payoff demand request.Once your auto loan is paid in full, it's important to understand the next steps to take. Review this checklist to ensure a smooth transition. To receive a copy of a loan payoff statement, please fill out the below request form. Enclosed with this letter, you will find a formal payoff statement confirming the full satisfaction of your loan. Have a question for the MCU team? Find the right contact information for the department you need, and get the answers you're looking for. Quorum is an online credit union that offers banking products like high-yield savings accounts, free checking, home loans, and more!