The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks.Payoff letters are often requested when one. (1) sells one's home;. PRINT AND FILL OUT THIS FORM - Please complete all relevant sections of the Payoff. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days. Visit Citizens to find out what you can expect after your Citizens HELOC closing, from a 30 day timeline to account access and payment. Get a home equity loan that offers the money you need to pay for that home renovation, consolidate your debt, make a large purchase and more. Infull letter is mailed 6 business days after the loan payoff is posted to the account.