The online form is quick and easy to use. Be sure to have the loan and borrower information ready when you make your request.In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. To determine the current day's payoff amount for a loan in Digital Banking: 1. To pay off your loan, click on the Make a Transfer tab from your dashboard. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Request a payoff quote.