In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. A payoff request can be created and mailed for free.How long does it take to obtain a payoff? A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Use SmartAsset's free New York mortgage loan calculator to determine your monthly payments, including PMI, homeowners insurance, taxes, interest and more. Payoff letters aren't the only way to learn about your current loan balance. You can also talk to your lender and request a verbal payoff quote. If you are an MCU Member with questions or comments, please call the Contact Center at 1-844-MCU-NYNY (1-844-628-6969) for assistance. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.