Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. You can search for, get copies of, or update property ownership records, such as deeds and mortgages. A deed is often referred to as a title. If you are an MCU Member with questions or comments, please call the Contact Center at 1-844-MCU-NYNY (1-844-628-6969) for assistance. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Experience the CU difference. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days.