In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours.Processing times is currently 8 weeks. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Request Type: Payoff Letter: A payoff letter outlines your financial obligation to satisfy the mortgage. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. In the "Loan Payoff" box, click View Payoff Quote. Click CONTINUE to submit the payoff quote request. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.