Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Arrange for payoff of loans. The seller should advise its bank of the projected closing date and request a pay-off letter. To view the payoff for your mortgage using online banking. Select your mortgage account, then select Request payoff quote. Get answers to all your frequently asked questions with MCU. If you'd like to fax a payoff request to us, send it to 800-200-8772.